Chaeng Rath – Citizen Complaint and Service Request System
Chaeng Rath – Citizen Complaint and Service Request System
App description for the App Store (iOS) and Google Play Store (Android)
Chaeng Rath is a service within the Thang Rath app that enables citizens to report problems. It classifies each report and sends it to the agency responsible for resolving or managing that type of issue. People who submit reports can track their status and progress in the system.
Objectives
- Integrate information. Establish mechanisms and standards to connect, exchange and manage citizen reports so the relevant agencies receive them quickly, accurately and systematically, supporting seamless collaboration across government.
- Resolve urgent problems. Improve coordination, assistance and rapid resolution of urgent issues that directly affect the public, especially when a quick response is needed, such as during disasters.
- Standardise tracking. Increase transparency and give the public confidence that they can track progress and outcomes in the same way regardless of which agency receives the report.
- Support the national agenda. Use the system’s data to help prevent and suppress technology-enabled scams under government policy and make Thailand safer from technology-related threats.
Benefits
- Improve quality of life. Citizens can report problems conveniently, expect timely and systematic handling, and track progress 24 hours a day.
- Improve government efficiency. Standardised intake and routing help agencies work together, reduce duplicate information and support more proactive responses.
- Support security and the national agenda. The system helps combat cybercrime by providing data and evidence for investigations and timely intervention.
How to access the service
Members of the public can download the Thang Rath app from Google Play, the App Store or for Huawei devices via the app download page.
Government agencies interested in using the service can contact the DGA Contact Center at 02 612 6060 or contact@dga.or.th.